Terms of Service

Effective Date: November 6, 2025

These Terms of Service ("Terms") govern your access to and use of the TransitSafe website, applications, services, and related products (collectively, the "Services"). By using our Services you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Acceptance of Terms

By accessing or using the Services you accept and agree to these Terms, our Privacy Policy, and any other policies posted by TransitSafe. We may require you to accept additional terms for certain features or integrations.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a contract to use the Services. Use of certain features (for example, driver/operator accounts or financial products) may require additional verification.

3. Account Registration & Security

To access some parts of the Services you must register for an account. You agree to:

• Provide accurate, current and complete information during registration;
• Keep your account credentials confidential and notify us immediately if you suspect unauthorized access;
• Be responsible for all activity that occurs under your account.

4. Payments, Fees & Billing

TransitSafe facilitates payments through third-party payment processors and partner financial institutions. By using payment features you agree to their terms as well as ours.

• All fees, pricing, and billing cycles will be displayed in the product or invoice you receive.
• We reserve the right to bill through a third-party payment provider and to apply applicable taxes and transaction fees.
• Failed or reversed payments may result in restricted access to the Services until resolved.

5. Refunds & Disputes

Refunds for paid services are handled in accordance with our refund policy and the policies of payment processors. If you believe a transaction is incorrect, contact our support team and we will investigate.

6. Use of the Services

You agree to use the Services only for lawful purposes and in compliance with these Terms. Prohibited activities include:

• Attempting to interfere with, harm, or disrupt the Services;
• Using the Services to engage in fraud, money-laundering, or other illegal activities;
• Accessing the Services in ways that bypass intended restrictions or security measures.

7. Third-Party Integrations

TransitSafe integrates with third-party payment providers, banks, and analytics services. Those providers may have separate terms, and we are not responsible for their actions. Use of third-party services is at your own risk.

8. Intellectual Property

All content, logos, trademarks, and software on the Services are the property of TransitSafe or its licensors and are protected by law. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

9. Feedback

If you submit feedback, ideas, or suggestions ("Feedback"), you grant TransitSafe a worldwide, royalty-free, perpetual, irrevocable license to use, modify, and incorporate the Feedback into our Services without restriction or compensation to you.

10. Warranties & Disclaimers

The Services are provided "as is" and "as available." TransitSafe makes no warranties, express or implied, about the reliability, suitability, or availability of the Services. To the maximum extent permitted by law, we disclaim all warranties including merchantability and fitness for a particular purpose.

11. Limitation of Liability

Except where prohibited by law, TransitSafe and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of the Services. Our aggregate liability for direct damages will not exceed the amount you paid us in the 12 months preceding the claim, or USD 100, whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless TransitSafe, its officers, employees, and agents from any claims, liabilities, losses, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Services or violation of these Terms.

13. Suspension & Termination

We may suspend or terminate your access to the Services for violations of these Terms, suspected fraud, or for legal or regulatory reasons. On termination, your right to access the Services will end and any outstanding obligations will survive.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of Kenya (or your local jurisdiction where required). Any dispute relating to these Terms shall be resolved through good-faith negotiation. If unresolved, disputes may be submitted to the competent courts of Nairobi, Kenya, unless mandatory law provides otherwise.

15. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will notify you by posting a prominent notice or emailing account holders. Continued use of the Services after the effective date indicates your acceptance of the updated Terms.

16. Contact

For questions about these Terms or to request additional information, contact:

TransitSafe Legal Team
Email: legal@transitsafe.com
Address: Nairobi, Kenya

If you do not agree with these Terms, please discontinue use of the Services immediately.